For courses in General Management, Resource Management, and Management Communication. This new guide for better business interactions and relationships gives practical advice on how to improve the foundational interpersonal communication skills of listening, feedback, asking and responding to questions, and adjusting to another's style. It offers step-by-step recommendations for approaching common interactions such as interviewing, negotiating, and conducting performance appraisals. Brief, practical, and reader-friendly, the text offers clear, straightforward tools useful in a professional context.