Diversity isn't a "nice to have"; it's a business necessity. Ongoing demographic changes indicate a future labor shortage and an increasing demand for women workers, older workers, nonwhite workers, and disabled workers. These same demographic changes affect companies' customer bases. To avoid getting left behind with high turnover, damaging and expensive lawsuits, and losses of customers, read this Info-line! It will show you new and traditional approaches to diversity development and provide some exercises to get you started today.